PulseLink — User Manual

1. Getting Started

Install the app and open it — that is the whole setup. Your watch carries a Device ID, and PulseLink uses it to identify you, so there is nothing to fill in before you start.

1. Install PulseLink on your watch from the Connect IQ Store.
2. Set your nickname (and, for Leaders, your Crew name) in the Connect IQ phone app — these fields support Japanese and other 2-byte text.
3. Open PulseLink on your watch — it lands on the Watch Face Home, ready to use.
4. To lead a Crew: You menu → Link up → Create a Crew. To join one: give the Leader your Device ID (You menu, bottom line) and accept the invitation that appears on your watch.

2. Watch Face Home

When PulseLink starts, you land on the Watch Face Home — your everyday watch face, with the clock, your optional image, weather and daily metrics. PulseLink is two things in one: a watch face when you're on your own, and a live Crew view when you run together. (Customize the home in chapter 5.)

From the home, tap the screen to open the You menu, then choose Link up to create or join a Crew. Joining is free; Create needs the full version — but the first 14 days are free. If a Leader has invited you by your Device ID, the invitation opens by itself on your watch: Accept joins the Crew, Later keeps it for now, Decline removes it. A kept invitation waits where the Crew screen would be — tap the date row from the home to open it again, or use Link up Invitations.

Interactions

Each area of the home does one thing, and the rule is the same everywhere: tap an element to open what is behind it, long-press it to change how it looks.

• Tap the date row (bottom): move to the next screen — Watch Face Home → Crew screen → Compass → back to the home. One place to cycle all three.
• Tap the weather bar: open the weather details (current → hourly → daily → altitude → pressure; DOWN/UP to cycle).
• Tap the physical bar: open your body metrics — heart rate, Body Battery, stress, steps and floors (chapter 5).
• Tap anywhere else: open the You menu.
• Long-press a bar: change that bar's color — the weather bar and the physical bar each have their own palette.
• Swipe up / down: switch the image on the face — see "Switching images by swipe" in chapter 5.
• START button: go to your Crew screen (or, if you have no Crew yet, open the You menu to Link up).
• Long-press the date row: open the Messages feed (when you are in a Crew).

The You menu holds your personal settings: Link up, Watch face, Share, Alerts and Heat stress. Settings you touch while moving are in the Crew menu (long-press the Crew name row).

Leader states explained

• 14 days free — You haven't created a Crew yet. The trial starts when you create your first Crew.
• N days left — Trial in progress. Buy the full version before it ends to keep these features.
• your own Crew — Subscribed. You can create and manage Crews freely.
• Trial expired — The trial ended without a purchase. You can no longer create or run a Crew, and the Crew you led closes (see below). Everything on the free list keeps working, with no time limit.

Free and paid

• Free, with no time limit: joining a Crew you are invited to, sharing your heart rate, steps and distance, seeing everyone on the compass radar, template messages, the full watch face, one image slot and one saved place.
• A licence adds: running your own Crew, the phone camera and its Viewer, five image slots, ten saved places, and sharing places with the Crew.

When a Leader's time runs out

When a Leader's trial or licence ends, the Crew closes in stages. The Leader leaves it immediately and their shared image and camera stop. The Members keep using the Crew normally for 48 more hours — the Crew name row counts down, in amber — and no one new can join during that time. After 48 hours the Crew is deleted. Purchase at any time and everything returns to normal.

3. Crew Screen

Once you Link up, PulseLink switches from the home to the Crew view — every Member of your Crew with their live heart rate, steps and distance. Tap or long-press different rows for different actions.

Interactions

• START button / tap the screen: refresh — push your latest data and pull other Members. This is the only send path when Update interval is set to Manual. (The date row and the weather bar have their own actions, below.)
• Tap the date row (bottom): move on to the Compass — the same screen cycle as on the home (home → Crew → Compass → home).
• Tap the weather bar: open the weather details (current → hourly → daily → altitude → pressure).
• Long-press the Crew name row (top): open the Crew menu — everything you touch while running: Update interval, My weather / Member weather toggles, Alerts (message & join alerts, Crew distance), Heat stress, plus Crew admin items for Leaders (see chapter 7).
• UP button (long press): open the Messages feed from anywhere on the Crew screen.
• Long-press a Member row: open the Member menu — Send message (to that Member; recipient can be switched to Everyone or the Leader on the send screen) or Move to... (change that Member's position in your list).
• Long-press your own row: jump straight to the position picker (move your row in the list). Personal settings live in the You menu on the Watch Face Home (tap the home).
• Long-press the date row (bottom): open the Messages feed (same as UP long-press).

Changed in this version: the weather bar used to open the details with a long-press (left half) and the compass with a long-press (right half). Both are now plain taps — tap the bar for the weather, tap the date row for the compass.

Status marks

The letter to the left of each name shows where that Member is — not what they share. Data always follows their own Share switches (chapter 4).

• * (green): online and on the Crew screen — watching along with you.
• L (grey): online but on their watch face, so they may not notice things right away. Their data is still shared as usual.
• Z (white): offline — the app is closed, or the watch is out of connection. Values show as "--".
• M (red): unread message from that Member.

Color coding

• Yellow nickname (with Z icon): Leader is away.
• Red date: unread messages in the feed — open Messages to clear.
• HR number color: white by default. With the Heat stress monitor ON, the HR number is colored by that Member's heat tier, from Safe (blue) up to Danger (red) — see chapter 8 for the full color scale and how tiers are shared.

4. Sharing & Privacy

PulseLink gives you independent layers of control over what your watch sends to the Crew. None of these affect what others share — only your own broadcast.

• Go back to the Home (BACK) — while you are on your watch face, your Crew-mates see a grey L next to your name, meaning "not looking at the Crew screen right now". It is a presence hint, not a privacy setting: your data keeps being shared exactly as your Share switches allow. To stop sharing data, use the Share toggles or the Manual interval.
• Share → Heart rate / Steps & Distance / Weather — Toggle individual data types (You menu on the home). All three are on by default. HR off means others see your steps in the HR position.
• Share → Location — On by default. While on, your position appears on your Crew's compass radar (chapter 9), and keeps updating whether you are on the compass, the watch face or the Crew list. A stale position is never sent as your current one — your Crew sees where you were last seen and how long ago. Switch it off at any time; stored positions are deleted immediately.
• Share → Image / Camera — Leader only, both off by default. Image shares the picture on your watch face; Camera shares your PulseLink Cam feed (chapter 12) as its own channel, so your face can show something else. Shared items appear in each Member's Image source list.
• Update interval — How often you broadcast. Leader sets it for the whole Crew (10s ~ 10min, or Manual). Member can follow Leader or override locally to Manual.

5. Watch Face

The Watch Face Home is a full watch face you can keep on all day. Set the clock style, a background image, colors, and which daily metrics appear — all from You → Watch face (tap the home to open the You menu).

The Watch face menu is ordered the way you work: Display (what appears) → Clock style, Image and Image source (how it looks) → Color.

• Clock style — tap the item to cycle Hands (analog) → Rim marks (minimalist ticks) → Digital; the change applies instantly. Optional minute ticks around the rim (Watch face → Display → Clock ticks).
• Colors — 6 backgrounds, 12 clock colors, 6 weather-bar colors (Watch face → Color). Items are named after what they color — Weather bar, Physical bar, Hand color, Clock color — matching the Display menu.
• Rows on the face — Watch face → Display has three row slots. Each takes Off / Self row / Weather bar / Physical bar, and an Off row closes up. The Crew list has its own switches: long-press the Crew name row for My weather and Member weather.
• Physical bar & rim meters — Optional daily metrics right on the face — heart rate, floors, weight, steps and calories in the physical bar, plus slim rim meters for battery and Body Battery / Stress. Tap the bar to open the full graphs (below).

Body metrics — tap the physical bar

Tapping the physical bar opens a loop of five detail screens, in this order. Press DOWN for the next screen and UP for the previous one (they wrap around); tapping the screen also moves to the next. BACK returns to the watch face.

• Heart rate — a line graph of your recent heart rate, with the current value, the range and the time span covered.
• Body Battery — the same graph for your energy reserve (0-100).
• Stress — your stress score (0-100) over the same period.
• Steps — today's step count with your goal and how far along you are, a bar for each of the last few days (with the goal line), and today's distance and calories.
• Floors — floors climbed today against your goal, the same daily bars, and how many floors you descended.

These screens read the same sensor history your watch records itself, so they need no phone connection. How far back the graphs reach depends on your watch model, and a metric your watch does not measure (for example floors on a model without the sensor) shows "Not supported".

Watchface image

The Leader can put any image on the PulseLink watch face. Upload it from the web and the watch downloads it through your phone, ready the next time PulseLink opens. Drag and zoom on the upload page to frame it before sending.

• Placement — tap Image in the Watch face menu to switch Upper (top half) ⇄ Center (centered, full size); applies instantly.
• Image source — one place to choose — Your watch face shows exactly one picture, so there is exactly one item to choose it: Watch face → Image source. It lists everything available to you in a single column — Slot 1-5, Camera (if you run PulseLink Cam, chapter 12), Leader's image and Leader's camera (if your Leader shares them) — and the current one is marked "current". Whatever you pick is what appears; picking an empty slot goes back to the default artwork.
• Share with your Crew — Leaders can share their image with the whole Crew (You → Share → Image). It then appears in every Member's Image source list as Leader's image (they choose it when they want it). Placement is always your own setting.
• Image slots — keep up to 5 — You can keep up to five images on the server and switch between them without uploading again. On the upload page, pick a slot (1-5) before you upload; a dot marks a slot that holds an image and a star marks the one your watch is using. Selecting a filled slot loads that image into the preview — at the size and color count it was saved with — so you can see exactly how it looks before you switch. Change the active image from the page ("Use this slot on my watch") or on the watch itself: Watch face → Image source.

Switching images by swipe

You can change what the face shows without opening a menu — swipe up or down on the watch face. What you move through depends on what is on screen:

• Your own images — swipe to move to the next or previous slot, through all five in turn. An empty slot shows the app's default artwork, so you can also swipe back to "no picture" without opening a menu. The slot you moved to is named on screen for a moment while the new picture loads, marked "default" when the slot is empty.
• A camera image — swipe down to look back through the last 5 shots and up to come forward again; it loops back to the live picture. The capture time at the top of the image tells you which one you are looking at (chapter 12).

Swiping only acts when there is somewhere to go — with no images saved at all, nothing happens. Images and the camera are separate: swiping never crosses between them, so use Image source to move from your slots to the camera and back. On watches with buttons, DOWN and UP do the same thing.

6. Messages

Send messages two ways: pick one of 20 template slots (5 pre-filled; edit them in the Connect IQ Mobile app), or type a free-text message on the spot.

How to send

1. Long-press a Member row on the Crew screen.
2. Pick a template from the list — or pick "Type a message…" to write your own.
3. Recipient defaults to that Member. Tap the To: row to switch to Everyone or the Leader.

Free-text messages

"Type a message…" opens the on-watch keyboard — type and send on the spot. With the Instant Keyboard in Garmin Connect on your phone you can also type 2-byte characters (Japanese and other non-Latin scripts) and send instantly.

Reading messages

A message arrives as a banner across the middle of the screen — the sender and the text — for 20 seconds. Tap the banner (or press START) and a reply addressed to that person opens straight away, so you never have to go looking for the feed. That is what makes messages usable mid-run. The banner appears on the home, the Crew screen, the compass and Navigate to. The unread count still shows on the Crew name row (N new in red), and the feed opens with a long-press of the UP button or of the date row at the bottom of the Crew screen.

Alerts

Msg & Invite alerts (You menu on the home, or the Crew menu) decides how a new message reaches your wrist. Tap the item to cycle vibe + tone → vibe only → off; a preview plays so you can feel the difference. Default is off. The banner appears whichever you choose — this setting is only about the buzz.

7. Crew Admin (Leader)

Leaders see the admin items right in the Crew menu (long-press the Crew name row) — full control over who is in the Crew. It is invite-only: nobody can walk in, so there is no queue of requests to approve.

• Invite — Invite someone by their Device ID instead of handing out a code. Ask them for the ID on the last line of their You menu (XXXX-XXXX), choose Enter ID… and type it. The invitation opens by itself on their watch, and one Accept puts them in the Crew — they type nothing, and you do not have to approve a join request afterwards. Everyone you have invited stays on this screen with their name, so bringing someone back later is one tap. An invitation expires after a day, and messages are kept for a day too — PulseLink is for talking while you are out, not a place to store conversations.
• Members — Tap any Member to remove them from the Crew. They can be invited back whenever you like.
• Rename Crew — edit the Crew name in the Connect IQ Mobile app settings (any language supported).

8. Heat Stress Guide

A personal heat-strain indicator that combines current temperature, humidity, your heart rate and Body Battery into a single 5-level rating. Information only — not medical advice.

Opening & toggling

1. Long-press the Crew name row → Heat stress, or on the home: tap → You menu → Heat stress.
2. Tap the Monitor button at the top of the screen, or press START, to toggle ON / OFF. Default is OFF (seasonal opt-in).

What you see

• A 5-level tier with color: Safe = blue, Caution = green, Warning = yellow, Severe = orange, Danger = red.
• Estimated WBGT, Feels like, Humidity.
• Your current HR and %HRR (with a note if your HR is high for the current heat).
• A short advisory line that scrolls if long.

On the Crew screen

When Monitor is ON, your HR number on the Crew screen is colored by the current heat tier (blue → red, same scale as above). Members who also have Monitor ON share their tier with the Crew — you see their HR in their own color too. Members with Monitor OFF stay white. The assessment runs every 60 seconds.

9. Compass

A simple rotating compass for trail runners and hikers, behind the weather bar.

How to open

Tap the date row at the bottom of the screen. The three main screens cycle in one direction — Watch Face Home → Crew screen → Compass → back to the home — so tapping the same spot always moves you on. From the compass, tap the bottom of the screen to return to the home.

Changed in this version: the compass used to open with a long-press on the right half of the weather bar. That shortcut has been removed in favour of the screen cycle above.

Buttons on the compass

• START: open the Radar menu — Save here, Enter coords, Navigate to…, My position, then View for how the radar looks, then your saved places.
• Long-press the screen: strip every label down to plain marks, and back again. When several markers sit near each other their distances and names overlap and you cannot read the picture; one long press clears them all, including any labels you set marker by marker. This is the fastest way to see where everyone is.
• Center on: put a saved place or a Crew member at the center of the radar instead of yourself. You are then drawn as a white ring labeled You. Choose Self to go back. The choice is kept until you change it and resets to Self when the app restarts.
• UP / DOWN: zoom the radar out / in.
• Tap a marker: change just that marker's label (see "Marker labels" below).
• Tap the bottom of the screen: back to the Watch Face Home (the screen cycle).
• BACK: close the compass and return to the screen you came from.

Radar — waypoints & Crew locations

On top of the compass, a GPS radar shows nearby points as markers around you — with their bearing and distance. It's built for the outdoors: a light "just in case" safety aid for trail runs, hikes and climbs, so you can find your saved spots and your Crew.

• Save waypoints — In the compass, press START → Radar menu → Save here saves your position as a numbered blue marker. Enter coords does the same for a place you are not standing in: type the latitude and longitude as decimal degrees, separated by a space or a comma (35.6812 139.7671), with a minus sign for south or west. Your current position is filled in to start with, so a nearby spot only needs a few digits changed. Selecting a place offers Rename and Delete. Up to 10 places with a license, 1 without. Share puts a place on every Crew member's radar (any licensed member, not just the Leader).
• Arrive / leave alerts — Arrive / leave alerts — pick a saved place and set Alert to arrive / leave / arrive+leave. Your watch vibrates and shows a banner when a Member comes within 100 m or moves beyond 150 m — a child reaching school, for example. It rides on the normal Crew updates (10-30 s), needs the other person's location sharing on, and needs PulseLink open on your watch. The first update after opening only sets the baseline. Paid feature.
• See your Crew — Crew-mates with Share → Location on (the default) appear as green markers with their initial. Anyone who switches it off disappears from the radar.
• Marker labels — Each marker's label can show the distance from you, the name, or nothing. Tap away from a marker to change them all at once, or tap a marker to change just that one. Radar menu → Marker labels does the same from a list.
• High-precision GPS — On supported watches the radar uses multi-band, multi-GNSS positioning for the best accuracy in valleys and under tree cover. Positions are shared at full precision (no rounding).
• Altitude difference — In distance mode each marker also shows how far above or below you it is (e.g. +150 / −80 m), so you can place your Crew even on a mountainside where a flat map falls short. Differences under 5 m are hidden to reduce clutter.
• Navigate to… — Radar menu → Navigate to… lets you pick one target (a waypoint, a Crew-shared spot, or a Member) and switches to a single big-arrow view that points straight at it, with the live distance and altitude difference below.
• Freshness — A Crew position that hasn't updated recently shows its age (e.g. "12m") in place of the altitude, so you know how current each marker is.
• My position — Radar menu → My position shows your own latitude, longitude and altitude in large text (about 1 m resolution) — handy for reading your exact coordinates aloud to rescue services if you ever need help.
• Your own track — The radar leaves a faint breadcrumb trail of where you've been, so you can retrace your steps. Radar menu → Clear track resets it.
• Stray alert — Crew menu → Alerts → Crew distance tells you when a location-sharing Member drifts away. The distances are fixed — 100 m, 200 m, 500 m, 1 km, 2 km, 3 km, 4 km, 5 km, 10 km, 20 km and 50 km — and you hear about it each time someone passes one of them, in either direction: a banner naming who and which distance (Alice 500m+ as they leave, Alice within 500m as they come back). The steps are close together near you and spread out further away, so they suit a walk and a car journey alike. The setting chooses the buzz: off, vibrate, or vibrate + tone. A Member has to come back 10% inside a distance before it can sound again, so someone hovering on the line will not set it off over and over. Distance is checked each time your watch fetches the Crew, so a shorter update interval catches more of the steps; if two of you move apart quickly, several steps can pass between two checks and you hear one alert for the farthest one reached.
• Choose what the radar shows — Radar menu → Radar display cycles Places + Members → Places only → Members only → Off. Off leaves a plain compass. The choice is remembered.
• Hide a single waypoint — Select a saved spot and turn Show on radar off to keep it saved but off your radar (the list marks it "hidden on radar"). Hidden spots are still available under Navigate to…, so you can head for one without putting it back on the dial.

About the altitude difference: each watch measures altitude with its barometric altimeter, which every device calibrates on its own. So the altitude difference to a Crew member (a reading from their watch versus yours) can show several tens of metres even when you are standing in the same spot — it reflects the gap between the two watches' calibration, not a fault. The altitude difference to your own saved waypoints is always consistent because it comes from the same altimeter. For the closest agreement between watches, calibrate both altimeters to the same known elevation. Your watch's sensor mode also matters here — with "Barometer only" the altitude stops changing as you climb and these numbers become meaningless; see chapter 10.

Location sharing is on by default and can be switched off at any time (You → Share → Location). Positions are stored only while you share and cleared the moment you turn it off.

10. Weather

The bottom weather bar shows current conditions synced from your phone — temperature, humidity, wind direction & speed, pressure, altitude, and an icon for the weather state.

Wind direction icon

A kite shape (chevron) — the pointed end shows where the wind is heading, the notched end shows where it's coming from. This is the standard meteorological convention.

⚠ Your watch's sensor mode — important in the mountains

Your watch has one barometric sensor, and many models let you decide how it reads pressure changes — Auto / Altimeter only / Barometer only (Settings → Sensors → Altimeter, or Barometer → Sensor Mode; the exact path varies by model, e.g. Venu 4: Settings → System → Altimeter & Barometer → Sensor Mode). This setting is part of the watch, not PulseLink, but it directly changes what PulseLink can show you.

• Auto — best for everyday use: the watch decides: pressure changes count as altitude while you move, and as weather while you are still. Everything in PulseLink works. This is the right choice unless you have a reason to change it.
• Altimeter only — best for hiking, trail runs and climbs: every pressure change is treated as altitude, so your altitude follows the climb quickly and reliably. This gives the most trustworthy altitude difference to your Crew on the radar. The trade-off: while you stay in one place for a long time (a long rest, a night at camp), passing weather slowly drifts your altitude, so re-calibrate at a known elevation.
• Barometer only — avoid while using PulseLink outdoors: altitude is frozen, as described above. The pressure reading and its 3-hour trend (rising / falling) stay correct in every mode, so you do not need this mode to watch the weather.

No Sensor Mode on your watch? (Venu 3 / 3S and similar) — nothing to worry about. Those watches still have a barometric altimeter; they simply manage it for you, which behaves like Auto, and every PulseLink feature works normally. There is no mode to avoid. What matters on these models is calibration: Settings → Watch Sensors → Barometer → Calibrate, where you can enter a known elevation or let the watch calibrate from GPS.

Before a trip with your Crew: switch to Altimeter only and have everyone calibrate their altimeter to the same known elevation at the trailhead. The altitude difference on the radar compares one watch's altimeter with another, so matching calibration is what makes those numbers agree (see chapter 9).

11. Your Device ID

Your watch carries a Device ID, and PulseLink uses it to identify you. You can see it on the watch itself, and you will need it whenever you use the website.

• Your Device ID: You menu, bottom line. It stays the same even if you reinstall the app, so your images and Crew survive a reinstall.
• Web tools: easymoat.com/pulselink/tools — every companion page in one list: watch face image, camera, viewer, data deletion.
• Delete my data: easymoat.com/pulselink/delete
• Nickname / Crew name: Set in the Connect IQ phone app → PulseLink settings (supports Japanese and other 2-byte text).
• Cancel subscription: Use the Stripe Customer Portal link in the email you received when you purchased.

12. Camera (PulseLink Cam)

Turn a spare phone into a still camera and watch it from your wrist. A photo is taken every 2 minutes and becomes your watch face image — handy for keeping an eye on a pet while you are in another room, or on the garden while you are out. It needs no app: the phone just keeps a web page open.

Setting up the camera phone

1. Plug the phone into power and place it where it can see what you want to watch.
2. Open easymoat.com/pulselink/cam in the browser (Safari on iPhone) and sign in with your Device ID — the bottom line of the You menu on the watch shows it.
3. Press Start camera. A dashed circle shows exactly what will be sent — the round area your watch displays. Aim the phone until your subject sits inside it.
4. Leave the page open. It keeps the screen awake by itself; if the status line says the wake lock is off, set Auto-Lock to Never on the phone. Use Darken screen to black out the display while the camera keeps running.
5. On the watch: You → Watch face → Image source → Camera.

Reading the picture on your watch

• Capture time — the time printed at the top of the image is when the photo was taken — not the current time. It turns yellow once the picture is more than 30 minutes old, so a frozen image (phone asleep, watch out of Bluetooth range) never passes for the current view.
• How fresh it is — the phone takes a photo every 3 minutes and the watch checks for a new one every 3 minutes, so the picture on your wrist is typically 3-6 minutes old. Transferring an image over Bluetooth is what sets this pace; shooting more often does not make it arrive sooner.
• Look back at the last 5 shots — swipe down on the watch face to step back through the previous pictures, and up to come forward again; after the oldest one it loops around to the live picture. While you are looking at an older shot the stamp turns blue and shows how many steps back you are (for example "-2 14:32"), so it is always clear you are not looking at the live view. Leaving the watch face always returns you to the live picture.
• Night vision — dark photos are automatically brightened, denoised and rendered in night-vision green, so a dim room still reads at a glance. It switches on and off by itself as the light changes. Note that pitch darkness stays black — a small night light makes a big difference.

Viewer — watch and adjust from any screen

easymoat.com/pulselink/view shows the same camera on any phone, tablet or PC, at full quality and much larger than a watch face. Sign in with the same Device ID; the page shows the capture time and how long ago it was.

Your own camera can be driven from the Viewer: pause/resume, shoot now, zoom, brightness, colors, dimming the camera phone's screen and night vision. Changes usually reach the camera in 10-30 seconds. A Member watching the Leader's shared camera can only view.

Sharing the camera with your Crew

You → Share → Camera shares your camera with the Crew. Members pick Watch face → Image source → Leader's camera. Switching it off removes it from their lists.

What you need

• The camera phone — iPhone 5s or newer (iPhone 8 or newer recommended, so the page can keep the screen awake by itself), or an Android phone with Chrome. On older iPhones use Safari — other browsers could not reach the camera before iOS 14.3.
• Power and a foreground page — keep the phone charging with the page in front. Phones stop the camera when a page goes to the background; that is an operating-system rule, not a PulseLink limit.
• A light on the watch — the phone's torch can be switched on from the Viewer, but only on iOS 17.5+ or Android; on older iPhones the web has no access to the light and the button is greyed out.

13. Troubleshooting

Find your symptom below and work down its list in order. The first item is the answer more often than not.

A. Getting connected

Stuck on "Connecting..."

• Check Bluetooth — the watch has no internet of its own and borrows your phone's.
• Check that Connect IQ Mobile is installed on the phone and allowed to run in the background.
• Check that the phone itself has a working connection — try loading a web page on it.
• Walk closer to the phone. Bluetooth drops out at range even when both say they are paired.

Everything looks empty after reinstalling the app

• Wait a few seconds after opening it. Your Crew, images and settings live on the server and are fetched on startup.
• Your Device ID does not change when you reinstall, so nothing was lost — the app simply has not finished loading yet.
• If it is still empty after a restart, check Bluetooth — a watch that cannot reach the server shows an empty Crew.

My Device ID does not work on the website

• Read it from the watch rather than from memory: You menu, bottom line.
• It is 8 characters with a hyphen in the middle (XXXX-XXXX). Case does not matter, and the hyphen is added for you if you leave it out.
• 0 and O, and 1 and I, are easy to confuse — try the other one.
• "Not entitled" on the image or camera page means the watch has no active trial or license. Open Link up on the watch to start a trial or buy.

I use two watches

• Each watch has its own Device ID, and everything belongs to one ID: your Crew, your images and your camera.
• A Crew, an image or a camera that seems to have "disappeared" is usually on the other watch's ID.
• On the website, sign out and sign in with the ID of the watch you are actually holding.
• A license covers one watch. If you replaced your watch, the new one has a new ID and needs to be registered.

B. Crews

The invitation never arrived

• Check the Device ID you gave the Leader — it is the bottom line of your You menu (XXXX-XXXX). A watch that has never opened PulseLink is not known to the server yet, and the Leader sees "Unknown device ID".
• The watch checks for invitations about every 30 seconds while you are not in a Crew, so give it a moment. Invitations expire after a day.
• If you chose Later, the invitation is still there: tap the date row on the home to open it again, or use Link up → Invitations.
• "Unknown device ID" on the Leader's watch means the ID was mistyped, or that watch has never opened PulseLink. Read it out once more from the You menu.

My Crew vanished

• If the Leader leaves their own Crew, it is dissolved for everyone. That is by design — someone has to create a new one and invite everybody again.
• If a Leader removed you from the Crew, ask them to invite you again — it is one tap for them, from the Invite screen where everyone they have invited is listed.
• Before assuming the worst, check Bluetooth — a watch that cannot reach the server shows "No Crew" even though your Crew is intact.

Cannot create a Crew

• Creating a Crew needs the full version — an active trial or licence. Link up shows which you have.
• "Trial expired" locks creating. Joining as a Member stays free, with no time limit.
• One watch leads one Crew. If you already have one, Create a Crew simply returns you to it.

C. Members & live data

A Member shows "--" or never updates

• Look at the letter beside their name first (chapter 3). Z means offline — app closed, or out of Bluetooth range. That is the answer most of the time.
• Each person decides what they send (You → Share). A Member with heart rate off shows "--" for it while everything else keeps working.
• With Update interval set to Manual, nobody's data moves until someone presses START. Set an interval in the Crew menu to let it flow on its own.
• A watch only sends while PulseLink is open or running in the background. A watch asleep on a desk simply ages.

D. Radar — Members do not appear

Check these in order

• Is their location sharing on? You → Share → Location, on their watch. It is on by default, but anyone can switch it off, and then they never appear. Neither you nor the Leader can turn it on for them.
• Did you turn yours on? Sharing is per person and one-way — if you are off, you still see everyone who is on, but they will not see you.
• Is the radar set to show Members? Radar menu → Radar display must be Places + Members or Members only.
• Does your own watch have a GPS fix? Until it does the radar shows "GPS..." — every bearing and distance is measured from you. A first fix outdoors takes 30-60 seconds.
• Can their watch see the sky? Indoors, in a car or under heavy tree cover it may never get a fix. Sharing can be on with nothing to share.
• Are they beyond your current zoom? Anyone farther than the ring is drawn as a small dot on the rim, direction only. Press DOWN on the compass to zoom out.
• Are their labels hidden? A marker set to marks only is still there but shows no text — reset from Radar menu → Marker labels.

A Member is grey, with a time like "12m"

• This is deliberate. Their position has not refreshed for over 10 minutes, so it is greyed and dated rather than shown as current.
• It means "this is where they last were" — a watch stops sending a position it can no longer confirm.

Distances drift while I move

• Open the compass. While you are sharing location but not looking at it, your watch takes only an occasional single fix — that is what protects the battery.
• With the compass open it switches to continuous positioning, which is what you want when closing in on someone.

E. Screens & sensors

Compass froze on the last frame

• This is Garmin's CPU budget protection, not a crash — see chapter 9.
• Press BACK and open it again.

I appear twice, or a Member looks like a stranger

• If your own row appears as another person, two watches are signed in to different Device IDs and both are in the Crew. Leave the Crew on the one you are not using.
• Nicknames are set per watch in the Connect IQ phone app — an unfamiliar name is usually a nickname that was never changed.

"No weather data"

• Open Garmin Connect on your phone to let it sync weather to the watch.
• PulseLink reads the weather Garmin already put on the watch; it does not fetch its own.

A body metric shows "Not supported" or "--"

• "Not supported" means your watch model does not have that sensor. Nothing will change it.
• "--" means the sensor has it but no reading yet — wear the watch snugly and give it a few minutes.

F. Trial & license

Trial expired but I want to keep these features

• Open the You menu. Your Device ID is on the bottom line, with your remaining trial days or licence state beside it.
• Purchase at easymoat.com/pulselink with that ID. An activation key arrives by email.
• Joining someone else's Crew as a Member stays free — you do not need a license for that.

I purchased but the watch still says the trial ended

• Check that the Device ID you registered matches the one on the watch in your hand — the bottom line of the You menu.
• Restart PulseLink so it re-checks. The watch only asks the server on startup.
• A license covers one watch. If you replaced yours, the new watch has a new ID and needs to be registered.

Still stuck?

• Note the letter beside the Member in question (chapter 3) and whether your watch shows a GPS fix — those two facts identify almost every case above.
• Write to easymoat@gmail.com with your Device ID and what you saw.